24Seven Taxi — Privacy Policy

Introduction

24Seven Taxi (“we,” “our,” or “us”) operates the website 24Seven.Taxi and related mobile applications for passengers and drivers. This Privacy Policy explains what information we collect, how we use it, when we share it, and what choices users have.

1. Scope of This Policy

This Privacy Policy applies to our website, booking tools, passenger mobile applications, driver mobile applications, customer support communications, and related services.

2. Information We Collect

We collect information needed to provide transportation, dispatch, booking, communication, payment processing, safety, fraud prevention, and support services.

Contact information such as name, phone number, and email address
Ride details such as pickup, drop-off, stops, trip history, and booking preferences
Location data, including real-time GPS location when using the apps
Driver information such as license, vehicle details, insurance, and related operational data
Payment and transaction information processed through third-party payment providers
Device, browser, IP address, operating system, app version, and usage logs
Communications such as phone calls, emails, SMS or text messages, in-app messages, support requests, and service notifications

3. Location Information

Location data is a core part of how a taxi platform works. Passenger apps and the website may use location to help select pickup and drop-off points, estimate fares, and improve dispatching.

Driver apps may collect precise foreground and background location data when enabled so we can assign rides, monitor active trips, improve dispatch accuracy, provide navigation support, verify trip events, and help protect passengers and drivers.

We do not collect location data beyond what is reasonably necessary for service operations, safety, fraud prevention, and lawful business needs.

4. How We Use Information

Provide, manage, and improve bookings, dispatch, and transportation services
Match passengers with drivers and coordinate trips
Process payments, refunds, receipts, and transaction records
Send trip updates, booking confirmations, reminders, receipts, account notices, service messages, emails, and SMS or text messages
Provide customer support and resolve disputes
Maintain safety, investigate incidents, prevent fraud, and enforce our terms
Monitor app performance, troubleshoot errors, and maintain platform reliability

5. How We Share Information

We do not sell personal information. We share data only when needed to operate the service properly.

Between passengers and drivers when needed to complete a ride or communicate about a trip
With payment processors and financial service providers
With mapping, routing, communications, hosting, analytics, and security providers
With law enforcement, regulators, courts, or other parties when required by law or to protect rights and safety
With business service providers acting on our behalf under appropriate safeguards

6. Third-Party Services

Our services may rely on third-party providers such as mapping platforms, payment processors, analytics providers, hosting providers, SMS or voice communication providers, email delivery providers, and mobile platform operators. Those services may process information under their own terms and privacy policies.

7. Cookies, Analytics, and Website Technologies

Our website may use cookies, session storage, pixels, log files, and similar technologies to keep the site working, measure performance, improve user experience, reduce abuse, and understand traffic patterns.

8. Email and Text Messaging

We may send emails and SMS or text messages related to bookings, trip updates, receipts, account activity, customer support, driver or passenger coordination, service issues, and important operational notices.

If you provide your phone number or email address, you consent to receive communications reasonably related to your use of our services. Message and data rates may apply depending on your carrier and plan.

Marketing or promotional messages, if used, may include an unsubscribe link in emails or opt-out instructions such as STOP for text messages where applicable. Transactional or service-related messages may still be sent when necessary for active bookings or account matters.

9. Data Retention

We retain information for as long as needed for bookings, dispatch operations, legal compliance, accounting, fraud prevention, dispute resolution, safety, and legitimate business purposes. Retention periods may vary depending on the type of information.

10. Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No system is foolproof, and no online service can guarantee absolute security.

11. Your Choices and Rights

Depending on where you live, you may have rights to request access, correction, deletion, or limitation of certain personal information. You may also be able to manage app permissions through your device settings, including location permissions.

12. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without lawful authorization.

13. International Users

If you use our services outside the United States, your information may be processed and stored in the United States or other jurisdictions where our providers operate.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date or last updated date on this page.